Help & support

Questions about a memorial, a plaque, or an order go to a person, not a queue. We reply within one business day.

Common tasks

Editing your memorial

Sign in and open Memorials. Each memorial has an Edit page where you can change the biography, photos, videos, timeline, and visibility. Changes publish the moment you save. Go to your memorials →

Inviting family to contribute

From the memorial's Edit page, open Contributors and send an invitation by email. Up to three contributors can be added at no cost. They get their own login and can add photos and stories; you keep control of who has access. Go to your memorials →

Changing who can see the page

Visibility is set per memorial: public, passcode-protected, or private. You can change it at any time from the Edit page. The QR plaque keeps working in every mode — visitors are simply asked for the passcode or a login when needed.

Checking an order

Orders ship within three business days. If you set up an account after paying, your order and its status appear under Memorials. If you checked out without an account, use the link in your confirmation email, or write to us with the name on the order. Go to your memorials →

Signing in

Use the sign-in link we email you, or your password if you set one. If the link doesn't arrive within a few minutes, check your spam folder, then request a new one. If you're still locked out, email us and we'll sort it out. Sign in →

A lost, damaged, or moved plaque

Your memorial lives on your account, not on the plaque. A replacement plaque that links to the same page is $29. Email us with the name on the memorial and we'll get one engraved.

Wondering how it all works, what it costs, or what happens if we close? Read the questions page.